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Frequently Asked Questions

*If you don't find the answers you are looking for, please email Kelly@crossandlight.com. Thank you.

Q: Why is TCTL a proclamation of the Good News for the 21st Century?

A: From the incredible talent to the lights, sound, and projection technology, parishes will experience the story of Christ’s Passion, Resurrection, and the coming of the Holy Spirit in an entirely new way. Powerful evangelism and modern musical theater emotionally and intellectually engages people in the story of who Jesus is, what He did for us, and how He calls us to live.

Q: How does this production connect people to the Sacraments?

A: After the standing ovation, the cast leads the audience members in a beautiful prayer of commitment or re-commitment to Christ and encourages people to meet Jesus in the Sacrament of Reconciliation, available after every show.

Q: How can this be a NO COST event? or even a fundraiser?

A: TCTL is designed so that ticket prices cover the cost of the event or even more. This means that if the parish works hand-in-hand with TCTL staff, there is little risk of paying a substantial price out of pocket and parishes may even be able to fundraise for a parish ministry or apostolate.

Q: We don't know how to host a production of this size? 

A: No worries. TCTL mentors parishes every step of the way! Every detail of the preparation—from promoting the event to filling the space—is coordinated by our dedicated staff and state-of-the-art event management system. We will make the process of hosting TCTL clear, manageable, and low-stress. Your success is our success!

Q: What does a typical production schedule look like for a Parish Weekend?

A: Here is a typical production schedule for (6) six performances.

*Setup, sound checks, rehearsals are scheduled the day before the first show from 8:00am– 11:00pm

  • 1. Performance Date: Friday, February 23, 2018 at 10:00 a.m.
  • 2. Performance Date: Friday, February 23, 2018 at 7:00 p.m.
  • ​3. Performance Date: Saturday, February 24, 2018 at 2 p.m.
  • ​4. Performance Date: Saturday, February 24, 2018 at 8:00 p.m.
  • ​5. Performance Date: Sunday, February 25, 2018 at 3 p.m.
  • 6. Performance Date: Sunday, February 25, 2018 at 7:00 p.m.

A: Here is a typical production schedule for (8) eight performances.

*Setup, sound checks, rehearsals are scheduled the day before the first show from 8:00am– 11:00pm

  • 1. Performance Date: Thursday, February 25, 2018 at 10:00 a.m.
  • 2. Performance Date: Thursday, February 22, 2018 at 7:00 p.m.
  • ​3. Performance Date: Friday, February 23, 2018 at 10:00 a.m.
  • ​4. Performance Date: Friday, February 23, 2018 at 7:00 p.m.
  • ​5. Performance Date: Saturday, February 24, 2018 at 2 p.m.
  • ​6. Performance Date: Saturday, February 24, 2018 at 8:00 p.m.
  • ​7. Performance Date: Sunday, February 25, 2018 at 3 p.m.
  • 8. Performance Date: Sunday, February 25, 2018 at 7:00 p.m.
Q: What if we only want one show for a large conference in an arena?

A: TCTL is designed to evangelize to as many people as possible, and we are the perfect event for your next Eucharistic Congress or Conference. TCTL is designed to be flexible and fit any venue. We customize every show to suit the presenter's technical and programming needs. Please contact Kelly@crossandlight.com to schedule a phone consultation to discuss in more detail.

Q: What does Nieto Productions provide for promotion and publicity?

A: Nieto Productions provides the following:

  • Digital graphic files to be customized and printed by the Host including rack card, poster, banner/sign graphics (the Host is responsible for all printing costs);
  • Customizable half page and quarter page bulletin ads, bulletin articles, and suggested announcements to promote Production;
  • Custom promo videos and downloads of selected scenes and music from the Production;
  • Talk tracks, letter templates, and mass email templates, and much more!
  • Kelly Nieto, Executive Producer and creator of Production, will also participate in media interviews, subject to her availability.
Q: What is Teamwork and how does it help us?

A: TCTL uses Teamwork Project Manager, a state-of-the-art event management system to guide you through our proven Grassroots Marketing Campaign. It is the most powerful and simple way to collaborate with YOU and your team because every task involving your event is in one place.

"This is an awesome tool!"  --Craig Seiwert, St. Malachy Church, Brownsburg Indiana​

Q: Do you carry General Liability insurance for events?

A: Yes. We carry General Liability insurance for all events and will provide you with our certificate of insurance once your event is contracted.

Q: How do we hold a date? 

A: If you would like to hold a weekend for your organization, let us know! We call this a verbal HOLD. If another organization wants the same dates and is willing to sign a contract and send in a deposit, then we will give the organization with the verbal HOLD, 24 hours to sign the contract and initiate the deposit.

Q: How does the Payment Schedule work?

A: Your organization can secure dates by signing a contract with Nieto Productions, LLC and remitting a $10,000 deposit.

The remaining balance of the production fee will be paid in 3 equal installments. The final installment will need to be paid the day before load-in. Final installment will be waived if ticket sales exceeds total production cost set forth signed Agreement.

Q: What does the set up look like? Can we approve the setup before the show starts?

A: TCTL will provide a diagram and description to suggest where all sound/light/video/curtain gear could be placed. In order to create the setup diagram, Host will provide TCTL with pictures, architectural plans and any available drawings of the Venue.  The diagrams below are from one of the 2017 Host Churches, St. Stephen in Riverview, Florida.

TCTL is respectful and considerate of crowd flow needs and sacred spaces. TCTL and Host will then cooperatively discuss and choose mutually agreeable positions for the stage props, lights, projectors, truss towers, speakers, power distros, cable paths, cable ramps, generator, control consoles, crew stations, backstage props, curtain, and all other relevant production gear at the Venue.

Once decided, TCTL will request a signature to approve and finalize the setup plans; significant changes to the approved plan cannot be made onsite during setup unless mutually agreed by TCTL and Host.

Host will provide a capable representative from the Venue to assist in the decision-making process and acknowledges that sound/light/video/curtain equipment usually cannot be moved, once placed (i.e., for Mass). Lightweight stage props and backdrops may be moved for special services (Mass, etc.), but the production equipment (cables, lights, projectors, power distros, control consoles, truss towers, etc.) cannot be moved between setup and tear down dates.

Q: Can we still have our Service or say Mass if we schedule shows on Saturday and Sunday?

A: Absolutely! With the configuration above, it only takes about 30 minutes to prepare for Mass, and another 30 minutes to be ready to open the doors to the public, one-hour before Showtime. Keep in mind, that when people are at Mass, it's the best time to announce the show to those who have not purchased tickets yet! It's also an amazing way to explain the concept of the "New Evangelization" and how we are changing the way we present the truth of the Gospels inside the church!

Q: But what about the equipment for the show?

​A: Our professionally trained crew will take no more than 30 minutes after the show to move everything either off the altar area, hide monitors with florals, and be ready for Mass or Church Service. We have produced over 100 church performances, and TCTL has never gotten in the way of a regularly scheduled Service or Mass.

Q: Why do you have to transport your equipment here? Why can’t you just rent the equipment in our city?

A: Our three weighted telescoping towers have been custom made for churches of any size and to house our state-of-the-art environmental projection equipment and moving lights. Most local sound/lights company would not have this type of equipment in stock to rent, and if they did the costs would be 2-3 times more expensive than our provider. In addition, our sound and light boards are digitally programmed to fire perfect cues every performance ensuring the quality of the show. Renting out of town equipment would have to be programmed in advance and that would take several hours of programming. So in the end, shipping our equipment is much more cost effective!

Q: What if we want to add more shows?

A: If you’re thinking about adding more shows, please keep in mind that once you contract the event, we cannot guarantee that we can add shows. Our flights need to be purchased a minimum of 40 days out from your Opening Night to secure the best rates for you, and the majority of tickets sold for any production usually occurs within 2-3 weeks of Opening Night.

Q: Will you ticket the show for us?

A: Yes. We use Vendini to ticket all shows.

Q: What are the benefits of using the Vendini software? Can we make and sell our own tickets through our own website or do we have to use Vendini?

A: Vendini is a much more comprehensive ticketing platform than the free services online like Eventbrite, and it is much less expensive than other ticketing platforms like Ticketmaster.com.

Vendini allows our team to customize reporting, manage multiple shows and multiple productions at the same time, tiered seating, accounting, data management, Facebook interface, and much more.Vendini is also our mass email system. It works seamlessly as our ticketing, data management, maass email provider. We have used five other systems in the past and have found that Vendini provides the best customer service as well.

From 2015-2017, we have ticketed over 60 performances and over 45,000 tickets and not a single customer complaint.

Vendini also allows us to send "automatic" emails to people as a thank you for purchase, reminders before showtimes, and obtain comments and survey data after the performance. Keeping track of all the people who purchased tickets is also very important in order for you to follow up. We will export your data list and email it to you after the show closes.

With that said, please know that we only offer ticketing for your convenience. If your team prefers to handle ticketing on your own, that's fine, but be very careful! Without the right software and person in charge, ticketing can be a nightmare for you and your ticket buyers! There's a lot to it and follow up is key.

Q: Why do you recommend we have a designated phone line?

A: The goal of ticketing is to provide your ticket buyers with a positive sales experience. Nieto Productions will provide all online ticketing, but churches must be available to interact with their parishioners. All of the churches that we have worked with in the past have provided one person on staff to answer questions and take orders. People will expect the church to help them purchase tickets. Even if we don't designate a phone number, people will still call the church asking to purchase tickets. This is especially true for older people without access to computers.

Ticketing can be a smooth operation if you are prepared and have a designated phone line and point person to handle processing from phone calls.In addition, if your parish has a large population of Hispanics, they will need a person who speaks both English and Spanish.

Designating a church line or cell phone with a message for ticketing on it in English and Spanish will provide people with information and point them to our website to purchase individual tickets. When people want to buy group tickets they can leave their name, cell number, and number of tickets they need. This makes inputting group tickets much easier.

See Teamwork.com for more information and a phone script to record your message.

Q: With Vendini, can we print tickets in our Narthex for those who do not have computers?

A: Yes - you can go online to the Vendini ticketing portal for your event to buy and print tickets for people without computers. If you are selling tickets in the lobby before the show, we do not suggest you print their tickets. This will cause a huge delay in processing and your guests will have to wait in significantly longer lines. Please see Teamwork Milestone “Ticketing on Day of Show” for more suggestions.

Q: With group sales, can we only sell to schools?

A: No. You can sell group tickets to anyone who is purchasing a block of tickets.

Q: How do student tickets work? And do they have to pay the ticketing fee.

A: Student Group Tickets do not pay the ticketing fee. Suggested retail price of student tickets $10. Schools will have to arrange bus transportation to and from the venue. Transportation costs are not included in the ticket price. For all other groups, the $1.99 ticket fee will apply.

Q: Can we offer groups a group rate for tickets?

A. Yes. You can offer discounts to groups based on number of people in the group. You will want to incentivize groups to purchase large blocks of tickets, so we suggest increasing the discounts the more tickets they purchase.

Here are a few examples:

10+ tickets: 10% off

20+ tickets: 20% off

Q. What prices do you recommend for tickets.

A: Most churches choose to ticket their event using our FREE, three-tiered seating template:   

  • General Admission: $20-25 (70-80% of tickets)
  • Reserved Seating: $35-40 (20-25% of tickets)
  • Premium Seating: $50+ (5% of tickets)
Q. Do you have a special way to thank donors and sponsors?

A: Yes. Our Premium tickets typically include some kind of afterglow or "Meet 'n' Greet" with the cast.  These seats are either sold to benefactors and donors and/or given away to sponsors who purchase ads in the program book or underwrite the production costs of the show. 

Q: Can we create a venue map with actual seat numbers?

A: Yes. If you'd like to create your own venue map with individual ticket numbers, there is an additional setup fee of $500. Please keep in mind it takes approximately 3 weeks to create and approve the process in Vendini. 

Q: Is the $2 Ticketing Fee coming out of our ticket price?

A: No. The Vendini Ticketing Fee is added to the ticket price. This fee is significantly less than most online ticketing platforms. For instance, Ticketmaster charged our ticket buyers $8-$12 a ticket. People are accustomed to paying a fee and many people have commented what a relief it was that the fee was only $2. We have sold thousands of tickets through Vendini and have experienced no issues. They are the preferred ticketing software for theaters across the country.

Q: How much are credit card fees?

A: The total credit card fee is 5% of the ticket price. The 5% is an all-inclusive fee including monthly fees and transactional fees. This fee is also added to the price of the ticket so it does not affect your bottom line ticketing revenue.

Q: Will I be able to see how many tickets we have sold?

A: If your team chooses to include fees in the ticket price, a $5 fee will be added to all ticket prices under $50 and paid to Nieto Productions to cover both Vendini and credit card fees. A $10 fee will be added to all ticket prices equal to or greater than $50 and paid to Nieto Productions. When a ticket buyer selects their seats, they will no longer see the line items for Vendini or credit card fees on their invoice. They will only see the ticket price.

Q: Will I be able to see how many tickets we have sold?

A: Of course! We will set up Vendini to send you a weekly report via email of all ticket sales. We can generate reports as often as you would like, but a weekly report is what most clients prefer.

Q. How do you calculate travel expenses?

A: The Hosting organization provides all lodging, ground transportation and parking for thirteen people including (7) seven cast members, (2) two administrators, (2) two production crew, (1) Technical Director, and (1) Stage Manager. Host pays all costs to transport required equipment to and from Livonia, Michigan, including lodging and per diem for (2) technical personnel required to ensure safe transport. We use Standard Operating Procedures for routing a touring show. Estimates for travel expenses are included in the contract. In the event Nieto Productions is producing in another venue before or after the Host's event, mileage costs for transporting equipment may be less than the full distance from Livonia, Michigan. 

Q: Can your crew fly in the same day as our first show?

A: No. The crew will need to fly in the night before setup. Our semi will be arriving with our equipment the night before as well. Our setup is a full 8-10 hour day starting at the very latest the morning of your first show.

Q: What about the cast? Can they fly in the same day as our first show?

A: Our cast typically flies in the night before the first show. Depending upon the situation the cast may fly in the same morning of your first show as long as we have direct flights scheduled and are no more than two hours from Detroit. Otherwise the cast and administration will fly in the night before with the crew.

Q: Do we have to make all the travel arrangements?

A: No. TCTL makes all travel arrangements for you. We will send you receipts and confirmations for all airfare, hotel, and van rental. Nieto Productions requires reimbursement within 10 business days from the time you receive our travel confirmations. Reimbursement for equipment transport is required prior to set up.

Q. What if we don’t want you to move our altar and ambo?

A: We will respect your wishes. No problem.

Q. Do we really have to black out every window in our church?

A: Yes. It’s critical to the impact and effectiveness of the environmental projection in our production. Please see TCTL Equipment Rider in Teamwork.com for more details and how our Technical Director can help guide you in the process. Please note that our Technical Director will be there the day before set up to spec the church. We would never stop a show from being performed because it's not 100% black out. But as the Presenter, you need to understand how important this step is to the quality of the production! The reason we put this in the contract is because we’ve had churches decide to not black out their windows and then after the first show, complain that they couldn't see the video on the walls. If you choose to not black out the skylights, you must know ahead of time that you will be very disappointed in the quality of the environmental projection.

Q. Are we required to print a program?

A: No, you are not required to provide guests with a program, but most people appreciate some kind of handout when they arrive to see a production of this caliber. This is totally up to you.

Q: What are the specifics we have to follow in order to create a program for The Cross and the Light?

A: The only requirements are as follows: Front cover graphics must be used as provided in the template.The Production Credits on the first page must not be altered.

Q: What if we have 100 advertisers? Can they be all in the program book?

A: You are responsible for deciding how many ads you want in your playbill. We provide you an Indesign template of our playbill from 2017 (see Teamwork Milestone “Program Book”). You can customize the program book and input as many ads as you'd like. As you will see from the template, you can sell as many full page, half page, and quarter page ads as you'd like.

Keep in mind: program books are made up of 8.5 x 11 inch pieces of paper. Take the time right now to fold a piece of paper in half. You will see that you actually get 4 pages for your program: front ½, back ½, left inside ½, and right inside ½. Keep this in mind when adding pages.

Also - when you explore printing options, we've found it's best to find a printer to donate the printing of the program. Printing costs can nibble away at your ad sales and if you can get a printer to help, give them a full page ad as a thank you!

Q: Where do you suggest we look for sponsors?

A: The best place to start is by looking at the companies who advertise in your church bulletin. Bulletin ads are very expensive and these companies have advertising budgets. Call these companies first and let them know your capacity for all the shows you have scheduled. If they sponsor enough, you may allow them to say a few words at the beginning of the show (be careful they understand they have a time limit and not to overstay their welcome on the mic).

We have had car companies, restaurants, and jewelry stores be our main sponsors in the past. Also, if your production is scheduled during Lent, it’s the perfect time for flower shops sponsors! Everyone needs a florist on Easter.

If you have a local bank in town, we highly recommend that you go to the bank manager. Banks have been mandated to give back to the community and they may be interested in donating student tickets. 

Q: How many volunteers are suggested? What do they do?

A: The number of volunteers are dependent on the size of your church. Please note that volunteers typically work more than one show. The following suggestions are the minimum number of volunteers needed at each performance:

  • Six (4) Parking Lot Attendants
  • Two (2) Ticket Sales People operating computers
  • Six (6) Ushers 
  • Four (4) Merchandise Sales People

If you have further questions, contact Kelly@crossandlight.com or if you think TCTL is a good fit for you, schedule a Free 1-hour consultation below.
Step 1.

Download our Event Hosting Book.

Step 2.

Schedule a FREE Consultation with Kelly Nieto, Executive Producer and Creator of TCTL.

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