Questions? We've got Answers!


Q&A's

Q: Can we still have our Service or say Mass if we schedule shows on Saturday and Sunday?

A: Absolutely! That's the best time to announce the show to those who have not purchased tickets yet! It's also an amazing way to explain the concept of the "New Evangelization" and how we are changing the way we present the truth of the Gospels inside the church!

Q: But what about the equipment for the show?

​A: Our professionally trained crew will take no more than 30 minutes after the show to move everything either off the altar area, hide monitors with florals, and be ready for Mass or Church Service. We have performed TCTL on the altar of many type of churches and never gotten in the way of a regularly scheduled Service or Mass.

Q: Why do you have to transport your equipment here? Why can’t you just rent the equipment in our city?

A: Our three weighted telescoping towers have been custom made for churches of any size and to house our state-of-the-art environmental projection equipment and moving lights. Most local sound/lights company would not have this type of equipment in stock to rent, and if they did the costs would be 2-3 times more expensive than our provider. In addition, our sound and light boards are digitally programmed to fire perfect cues every performance ensuring the quality of the show. Renting out of town equipment would have to be programmed in advance and that would take several hours of programming. So in the end, shipping our equipment is much more cost effective!

Q: What if we want to add more shows?

A: If you’re thinking about adding more shows, please keep in mind that once you contract the event, we cannot guarantee that we can add shows. Our flights need to be purchased a minimum of 40 days out from your Opening Night to secure the best rates for you, and the majority of tickets sold for any production usually occurs within 2-3 weeks of Opening Night.

Q: Will you ticket the show?

A: Yes. We use Vendini to ticket all shows.

Q: What are the benefits of using the Vendini software? Can we make and sell our own tickets through our own website or do we have to use Vendini?

A: Vendini is a much more comprehensive ticketing platform than the free services online like Eventbrite, and it is much less expensive than other ticketing platforms like Ticketmaster.com.

Vendini allows our team to customize reporting, manage multiple shows and multiple productions at the same time, tiered seating, accounting, data management, Facebook interface, and much more.Vendini is also our mass email system. It works seamlessly as our ticketing, data management, maass email provider. We have used five other systems in the past and have found that Vendini provides the best customer service as well.

In the 2015-2016, we ticketed 40 performances and over 30,000 tickets and not a single customer complaint.

Vendini also allows us to send "automatic" emails to people as a thank you for purchase, reminders before showtimes, and obtain comments and survey data after the performance. Keeping track of all the people who purchased tickets is also very important in order for you to follow up. We will export your data list and email it to you after the show closes.

With that said, please know that we only offer ticketing for your convenience. If your team prefers to handle ticketing on your own, that's fine, but be very careful! Without the right software and person in charge, ticketing can be a nightmare for you and your ticket buyers! There's a lot to it and follow up is key.

Q: Why do you recommend we have a designated phone line?

A: The goal of ticketing is to provide your ticket buyers with a positive sales experience. Nieto Productions will provide all online ticketing, but churches must be available to interact with their parishioners. All of the churches that we have worked with in the past have provided one person on staff to answer questions and take orders. People will expect the church to help them purchase tickets. Even if we don't designate a phone number, people will still call the church asking to purchase tickets. This is especially true for older people without access to computers.

Ticketing can be a smooth operation if you are prepared and have a designated phone line and point person to handle processing from phone calls.In addition, if your parish has a large population of Hispanics, they will need a person who speaks both English and Spanish.

Designating a church line or cell phone with a message for ticketing on it in English and Spanish will provide people with information and point them to our website to purchase individual tickets. When people want to buy group tickets they can leave their name, cell number, and number of tickets they need. This makes inputting group tickets much easier.

See Teamwork.com for more information and a phone script to record your message.

Q: With Vendini, can we print tickets in our Narthex for those who do not have computers?

A: Yes - you can go online to the Vendini ticketing portal for your event to buy and print tickets for people without computers. If you are selling tickets in the lobby before the show, we do not suggest you print their tickets. This will cause a huge delay in processing and your guests will have to wait in significantly longer lines. Please see Teamwork Milestone “Ticketing on Day of Show” for more suggestions.

Q: With group sales, can we only sell to schools?

A: No. You can sell group tickets to anyone who is purchasing a block of tickets.

Q: How do student tickets work? And do they have to pay the $2 fee.

A: We don't charge the students a fee because the average field trip ticket is about $10 plus bus transportation to and from the church. For all other groups, the $2 ticket fee will apply.

Q: Can we offer groups a group rate for tickets?

A. Yes. You can offer discounts to groups based on number of people in the group. You will want to incentivize groups to purchase large blocks of tickets, so we suggest increasing the discounts the more tickets they purchase.

Here are a few examples:

20+ tickets: 10% off

30+ tickets: 15% off

50+ tickets: 20% off

Q. What are the pricing options for tickets.

A: Please refer to the Calculating Your Return Worksheet to see how we have tiered ticket pricing and percentages. This has worked for us in the past, but you can determine any pricing you’d like. We must have a signed contract and deposit to set up ticketing.

Q: Is the $2 Ticketing Fee coming out of our ticket price?

A: No. The Vendini Ticketing Fee is added to the ticket price. This fee is significantly less than most online ticketing platforms. For instance, Ticketmaster charged our ticket buyers $8-$12 a ticket. People are accustomed to paying a fee and many people have commented what a relief it was that the fee was only $2. We have sold thousands of tickets through Vendini and have experienced no issues. They are the preferred ticketing software for theaters across the country.

Q: How much are credit card fees?

A: The total credit card fee is 5% of the ticket price. The 5% is an all-inclusive fee including monthly fees and transactional fees. This fee is also added to the price of the ticket so it does not affect your bottom line ticketing revenue.

Q: Will I be able to see how many tickets we have sold?

A: Of course! We will set up Vendini to send you a weekly report via email of all ticket sales. We can generate reports as often as you would like, but a weekly report is what most clients prefer.

Q. How do you calculate travel expenses?

A: We use Standard Operating Procedures for routing a touring show. Estimates for travel expenses are included in the “Calculate Your Return” worksheet. This estimate is calculated as if you are the only show on the tour and we are traveling from Livonia Michigan. In the event we book a show before your event is scheduled, you may realize a lower cost in transport of equipment if the mileage is less than the mileage from Livonia Michigan.

Q: Can your crew fly in the same day as our first show?

A: No. The crew will need to fly in the night before setup. Our semi will be arriving with our equipment the night before as well. Our setup is a full 8-hour day starting the morning of your first show.

Q: What about the cast? Can they fly in the same day as our first show?

A: Our cast can fly in the same morning of your first show as long as we have direct flights scheduled and are no more than two hours from Detroit. Otherwise the cast and administration will fly in the night before with the crew.

Q: Do we have to make all the travel arrangements?

A: No. Let us know what you prefer. If Nieto Productions makes arrangements for you, we will send you receipts and confirmations for all airfare, hotel, and van rental. Nieto Productions requires reimbursement within 10 business days from the time you receive our travel confirmations. Reimbursement for equipment transport is required prior to set up.

Q. What if we don’t want you to move our altar and ambo?

A: We will respect your wishes. No problem.

Q. Do we really have to black out every window in our church?

A: Yes. It’s critical to the impact and effectiveness of the environmental projection in our production. Please see TCTL Equipment Rider in Teamwork.com for more details and how our Technical Director can help guide you in the process. Please note that our Technical Director will be there the day before set up to spec the church. We would never stop a show from being performed because it's not 100% black out. But as the Presenter, you need to understand how important this step is to the quality of the production! The reason we put this in the contract is because we’ve had churches decide to not black out their windows and then after the first show, complain that they couldn't see the video on the walls. If you choose to not black out the skylights, you must know ahead of time that you will be very disappointed in the quality of the environmental projection.

Q. I know it’s not in the contract, but what about merchandise sales? What costs are we responsible for with merchandise? Do we have to use specific software to sell merchandise?

A: If you are interested in selling merchandise, we can provide you with our current merchandise at wholesale prices plus shipping and handling fees. We have: CDs, T-shirts, Scripture Scarves, and Christian Jewelry

*Please see our current pricing list for merchandise wholesale pricing.

Note: If you are not interested in selling CDs to raise money, please let us know. Listening to the music over and over again is a big part of the evangelization process. We will sell CDs if you are not interested in selling them.

Q. Are we required to print a program?

A: No, you are not required to provide guests with a program, but most people appreciate some kind of handout when they arrive to see a production of this caliber. This is totally up to you.

Q: What are the specifics we have to follow in order to create a program for The Cross and the Light?

A: The only requirements are as follows: Front cover graphics must be used as provided in the template.The Production Credits on the first page must not be altered.

Q: What if we have 100 advertisers? Can they be all in the program book?

A: You are responsible for deciding how many ads you want in your playbill. We provide you an Indesign template of our playbill from 2014 (see Teamwork Milestone “Program Book”). You can customize the program book and input as many ads as you'd like. As you will see from the template, you can sell as many full page, half page, and quarter page ads as you'd like.

Keep in mind: program books are made up of 8.5 x 11 inch pieces of paper. Take the time right now to fold a piece of paper in half. You will see that you actually get 4 pages for your program: front ½, back ½, left inside ½, and right inside ½. Keep this in mind when adding pages.

Also - when you explore printing options, we've found it's best to find a printer to donate the printing of the program. Printing costs can nibble away at your ad sales and if you can get a printer to help, give them a full page ad as a thank you!

Q: Where do you suggest we look for sponsors?

A: The best place to start is by looking at the companies who advertise in your church bulletin. Bulletin ads are very expensive and these companies have advertising budgets. Call these companies first and let them know your capacity for all the shows you have scheduled. If they sponsor enough, you may allow them to say a few words at the beginning of the show (be careful they understand they have a time limit and not to overstay their welcome on the mic).

We have had car companies, restaurants, and jewelry stores be our main sponsors in the past. Also, if your production is scheduled during Lent, it’s the perfect time for flower shops sponsors! Everyone needs a florist on Easter.

If you have a local bank in town, we highly recommend that you go to the bank manager. Banks have been mandated to give back to the community and they may be interested in donating student tickets. 

Q: How many volunteers are suggested? What do they do?

A: The number of volunteers are dependent on the size of your church. We suggest the following:

Parking Lot Attendants: 2/parking log entrance, 2-3 in the lot Greeters: 2/entrance into the church

Ticket Sales: At least 2 (computers for each ticket sales person required)

Ticket Takers (stationed at entrance into sanctuary): 2 per sanctuary entrance

Ushers: 2-4 per aisle stationed at the beginning and middle of aisleways

If you have further questions, contact Kelly@crossandlight.com or if you think TCTL is a good fit for you, schedule a Free 1-hour consultation below.
Step 1.

Download our Event Hosting Book.

Step 2.

Schedule a FREE Consultation with Kelly Nieto, Executive Producer and Creator of TCTL.